Shipping Policy
Payment Methods (Now Accepting Bitcoin)
To overcome trade barriers, tariffs, and sanctions, we now accept cryptocurrency payments, including Bitcoin, in addition to traditional methods.
Traditional Payments
Bank wire transfers (SWIFT/MT103)
Irrevocable, confirmed Letters of Credit (LC)
LC drafts and CAD terms
Standard terms: 30% deposit upon FCO acceptance, balance against Bill of Lading (B/L)
Bitcoin Payments
Pricing: Quoted in USD or BRL; BTC equivalent based on real-time spot rate
Timing: Balance due once scanned shipping documents are issued
Process: Payment via secure, custodian-integrated crypto portal
Settlement: Funds verified on-chain, converted if needed, and settled within 1–2 business days
Documentation: Digital receipt and invoice updated to reflect BTC transaction
EX-WORKS Discount
Buyers choosing EX-WORKS may receive up to $100/MT discount, applicable to both fiat and crypto payments.
Operational Policies
Company Overview
Established in 2006 in Itaquiraí, Mato Grosso do Sul, Bello Alimentos Ltda is a major Brazilian poultry producer producing over 40,000 birds per day, with plans to expand to 60,000/day.They have built a 15,000 m² facility that created 1,500 direct jobs and supports the consolidation of brands like Frango Bello and Frango Ouro.
Production and Innovation
Bello integrates modern technology throughout its operations—from precision feed mills processing 130 t/hr to automated slaughterhouses. Their commitment to innovation ensures high standards in product variety and quality.Quality Management
The company holds certifications including SIF, BRC, HACCP, and Halal, with robust policies spanning grain, poultry, and pork chains. Their Lar Environmental Program further commits to eco‑friendly practices.Ethical Sourcing & Community
Bello emphasizes sustainable sourcing, local sustainability initiatives, fair labor, and community development—highlighting its role beyond food production
Shipping Policy
Global Reach
Exports extend to 35+ countries including China, Russia, Turkey, as well as Middle East, North Africa, Asia, Central and South America .Product Range & Packaging
Offers frozen meats—chicken, pork, beef, turkey, duck—packaged in sealed, temperature-controlled cartons or bulk cartons with shelf life up to 24 months, and bulk discount for orders ≥27 MT.Logistics & Cold‑Chain Integrity
Partners with certified freight carriers for refrigerated sea or air transport, maintaining a continuous cold chain compliant with Brazilian and import-market requirements.Delivery Times
Typical transit: 7–14 business days for frozen products, dependant on origin/destination and customs processes.Customs & Duties
Export pricing excludes import duties/taxes. Buyers are responsible for local tariffs and customs compliance.Cargo Claims
Shipments are insured. In the event of loss or damage in transit, Bello supports cargo claims and, after claim resolution, offers replacements or refunds.
Summary Table
Policy Category | Highlights |
---|---|
Operational Scale | 40–60k birds/day, 15,000 m² plant, 60 million BRL investment |
Certifications | SIF, BRC, HACCP, Halal; Lar Environmental Program |
Global Shipping | 35+ countries incl. China, Russia, Turkey |
Product Offering | Frozen meat: chicken, pork, beef, turkey, duck; shelf life 24 months |
Cold‑Chain Logistics | Refrigerated air/sea transport; insured shipments |
Refund Eligibility | Damage, quality issues, certification non-compliance |
Claims Window | 48 hours after delivery |
Refund Processing | Within 14 business days |
Order Cancellation | Free cancellation before 48 hours of dispatch |
Return Policy | Cold-chain return with RA; inspection before refund/exchange |
Non‑Returnables | Custom or tampered goods |
These policy outlines reflect Bello Alimentos’ emphasis on quality, international compliance, cold‑chain assurance, and transparent customer service—all essential for fulfilling global orders, including shipments to China, Russia, and Turkey. Let me know if you’d like to include payment terms, crypto acceptance, or market-specific regulatory notes next!
Refund Policy
Refund Policy
Qualified Conditions
Refunds available for shipments arriving damaged, thawed, mislabeled, expired, or failing to meet quality or certification standards.Claims Window
Buyers must submit a claim within 48 hours of delivery, including photos, batch info, and cold-chain evidence.Resolution Options
Verified claims result in:Full replacement of goods, or
Full refund, including export freight costs.
Processing Timeline
Approved refunds are issued within 14 business days to the original payment channel.Limitations
Issues arising from buyer mishandling, improper storage, or actions by local customs are excluded from refund policy.
Summary Table
Policy Category | Highlights |
---|---|
Operational Scale | 40–60k birds/day, 15,000 m² plant, 60 million BRL investment |
Certifications | SIF, BRC, HACCP, Halal; Lar Environmental Program |
Global Shipping | 35+ countries incl. China, Russia, Turkey |
Product Offering | Frozen meat: chicken, pork, beef, turkey, duck; shelf life 24 months |
Cold‑Chain Logistics | Refrigerated air/sea transport; insured shipments |
Refund Eligibility | Damage, quality issues, certification non-compliance |
Claims Window | 48 hours after delivery |
Refund Processing | Within 14 business days |
Order Cancellation | Free cancellation before 48 hours of dispatch |
Return Policy | Cold-chain return with RA; inspection before refund/exchange |
Non‑Returnables | Custom or tampered goods |
These policy outlines reflect Bello Alimentos’ emphasis on quality, international compliance, cold‑chain assurance, and transparent customer service—all essential for fulfilling global orders, including shipments to China, Russia, and Turkey. Let me know if you’d like to include payment terms, crypto acceptance, or market-specific regulatory notes next!
Cancellation / Return / Exchange Policy
Cancellation / Return / Exchange Policy
Before Shipment
Orders may be fully cancelled at no cost before 48 hours prior to dispatch. After that, cancellations are not accepted.After Dispatch
Returns accepted only in cases of verified damage or quality issue confirmed within 48 hours post-receipt. Buyer must request a Return Authorization (RA) and ship the product back under the same cold‑chain conditions.Return Procedure
Buyer obtains RA and returns product via refrigerated method provided.
Bello inspects returned goods upon receipt.
Exchanges
For approved returns, Bello covers the outbound cost of replacement shipments. Buyers are responsible for return shipping unless fault lies with Bello.Refund Timeline
Following successful inspection, refunds are issued within 14 business days.Non‑Returnable Items
Customized, repackaged, or processed goods, and any items altered or tampered with by buyers are not eligible for return or exchange.
Summary Table
Policy Category | Highlights |
---|---|
Operational Scale | 40–60k birds/day, 15,000 m² plant, 60 million BRL investment |
Certifications | SIF, BRC, HACCP, Halal; Lar Environmental Program |
Global Shipping | 35+ countries incl. China, Russia, Turkey |
Product Offering | Frozen meat: chicken, pork, beef, turkey, duck; shelf life 24 months |
Cold‑Chain Logistics | Refrigerated air/sea transport; insured shipments |
Refund Eligibility | Damage, quality issues, certification non-compliance |
Claims Window | 48 hours after delivery |
Refund Processing | Within 14 business days |
Order Cancellation | Free cancellation before 48 hours of dispatch |
Return Policy | Cold-chain return with RA; inspection before refund/exchange |
Non‑Returnables | Custom or tampered goods |
These policy outlines reflect Bello Alimentos’ emphasis on quality, international compliance, cold‑chain assurance, and transparent customer service—all essential for fulfilling global orders, including shipments to China, Russia, and Turkey. Let me know if you’d like to include payment terms, crypto acceptance, or market-specific regulatory notes next!