Shipping Policy
Operational Policies
Cooperative Foundation & Scale
Founded on June 21, 1969, by 43 Brazilian farmers in Feliz, Paraná, Coasul has grown into a robust agribusiness cooperative—serving over 1,000 employees and 6,000+ members, with diversified operations including poultry, grains, dairy, and animal feed.Integrated Production Chain
Coasul’s structure spans the full value chain: grain cultivation, feed mills, poultry farming, slaughter, processing, packaging, and distribution—anchored by its 2009 meatpacking plant in São Sebastião do CaÃ, processing ~180 tons/day (40% chilled, 60% frozen).Quality Assurance & Biosafety
Utilizing a self-assurance program with HACCP and SIF inspection protocols, Coasul ensures contamination-free products. Regular staff training and ~1,000 monthly lab tests underscore their rigorous quality control.Animal Welfare & Producer Support
Coasul partners with integrated farmers, providing technical guidance from chick to slaughter for welfare and productivity. On-site audits and training support animal health and labor standards
Payment Methods (Now Accepting Bitcoin)
To overcome trade barriers, tariffs, and sanctions, we now accept cryptocurrency payments, including Bitcoin, in addition to traditional methods.
Traditional Payments
Bank wire transfers (SWIFT/MT103)
Irrevocable, confirmed Letters of Credit (LC)
LC drafts and CAD terms
Standard terms: 30% deposit upon FCO acceptance, balance against Bill of Lading (B/L)
Bitcoin Payments
Pricing:Â Quoted in USD or BRL; BTC equivalent based on real-time spot rate
Timing:Â Balance due once scanned shipping documents are issued
Process:Â Payment via secure, custodian-integrated crypto portal
Settlement: Funds verified on-chain, converted if needed, and settled within 1–2 business days
Documentation:Â Digital receipt and invoice updated to reflect BTC transaction
EX-WORKS Discount
Buyers choosing EX-WORKS may receive up to $100/MT discount, applicable to both fiat and crypto payments.
Shipping Policy
Global Export Reach
Coasul exports to the EU, Japan, South Africa, Arabic markets, Hong Kong, China, Canada, Chile, Mexico, and specifically Russia and Turkey among others.Packaging & Cold Chain Handling
Frozen poultry items—including whole chicken, feet, and paws—are packed in insulated materials and shipped via refrigerated containers or air freight at –18 °C, complying with long-haul export requirements.Logistics Infrastructure
The São Sebastião do Caà meatpacking plant (operational since 2009) and additional grain and cold storage centers support export capabilities along with national distribution.Transit Support & Compliance
Coasul ensures customs documentation, health certificates, and shipping schedules are managed end-to-end, with customer support through loading, transit, and customs clearance abroad.
Summary Table of Coasul Policies & Export Standards
| Policy Area | Highlights |
|---|---|
| Cooperative Scale | 1,000+ employees, 6,000+ cooperative members; founded in 1969 |
| Integrated Production | End-to-end: Grain → Feed → Poultry → Processing → Packaging → Export |
| Quality & Safety | SIF (Brazil), HACCP-certified, internal audits, 1,000+ quality tests/month |
| Animal Welfare | Fully traceable production, on-site technical assistance for poultry farms |
| Global Shipping | Export to China, Russia, Turkey, EU, MENA, and more |
| Cold-Chain Logistics | –18 °C compliant; reefer containers and insulated packaging; air and sea freight |
| Refund Eligibility | Accepted for documented quality, temperature, labeling, or compliance issues |
| Refund Timeline | Processed within 14 business days; claim must be filed within 48 hours of receipt |
| Order Cancellation | Free if made 48 hours before dispatch; fees may apply after that |
| Return/Exchange Rules | Only approved, sealed, cold-chain-compliant goods accepted for exchange or credit |
| Non-returnables | Customized, relabeled, or tampered items unless pre-approved |
| Support & Documentation | Full export document set (Invoice, B/L, SIF, Halal, GACC, Origin Cert, Packing List) |
| Payment Terms | 30% deposit via bank transfer (SWIFT/MT103), confirmed LC, or crypto (e.g., Bitcoin) |
| Cryptocurrency Acceptance | Spot rate conversion; payment via secure gateway; settled within 1–2 business days |
| Market Compliance | GACC (China), Halal-certified (OIC-compliant), EU-compliant, Rosselkhoznadzor (Russia) |
| Localized Docs Available | Chinese, Russian, and Turkish-language documentation for customs and buyers |
Refund Policy
Refund Policy
Eligibility for Refund / Replacement
Applicable in cases where shipments arrive thawed, damaged, mislabeled, or fail quality/certification standards.Claim Window & Evidence
Buyers must submit claims within 48 hours of receipt, providing photos, packaging details, batch/pallet IDs, and cold-chain temperature logs.Resolution Process
Coasul reviews claims, and if validated, provides full replacements or refunds—including return shipping—within 14 business days.Exclusions
Claims due to buyer mishandling, port delays, storage misuse, or customs actions are not covered.
Summary Table of Coasul Policies & Export Standards
| Policy Area | Highlights |
|---|---|
| Cooperative Scale | 1,000+ employees, 6,000+ cooperative members; founded in 1969 |
| Integrated Production | End-to-end: Grain → Feed → Poultry → Processing → Packaging → Export |
| Quality & Safety | SIF (Brazil), HACCP-certified, internal audits, 1,000+ quality tests/month |
| Animal Welfare | Fully traceable production, on-site technical assistance for poultry farms |
| Global Shipping | Export to China, Russia, Turkey, EU, MENA, and more |
| Cold-Chain Logistics | –18 °C compliant; reefer containers and insulated packaging; air and sea freight |
| Refund Eligibility | Accepted for documented quality, temperature, labeling, or compliance issues |
| Refund Timeline | Processed within 14 business days; claim must be filed within 48 hours of receipt |
| Order Cancellation | Free if made 48 hours before dispatch; fees may apply after that |
| Return/Exchange Rules | Only approved, sealed, cold-chain-compliant goods accepted for exchange or credit |
| Non-returnables | Customized, relabeled, or tampered items unless pre-approved |
| Support & Documentation | Full export document set (Invoice, B/L, SIF, Halal, GACC, Origin Cert, Packing List) |
| Payment Terms | 30% deposit via bank transfer (SWIFT/MT103), confirmed LC, or crypto (e.g., Bitcoin) |
| Cryptocurrency Acceptance | Spot rate conversion; payment via secure gateway; settled within 1–2 business days |
| Market Compliance | GACC (China), Halal-certified (OIC-compliant), EU-compliant, Rosselkhoznadzor (Russia) |
| Localized Docs Available | Chinese, Russian, and Turkish-language documentation for customs and buyers |
Cancellation / Return / Exchange Policy
Cancellation/Return/Exchange Policy
Pre-Shipment Cancellations
Orders may be canceled without penalty up to 48 hours before shipment.Returns / Exchange of Goods
Accepted only for verified quality failures reported within 48 hours. Return Authorization (RA) required; goods must remain sealed and frozen in original packaging.Inspection & Action
After inspection, Coasul either ships replacements (at no cost for quality defects) or refunds. Non-defective returns may incur restocking fees; buyer may bear return shipping. Refunds finalised within 14 business days.Non-Returnable Goods
Customized, altered, or repackaged products are ineligible unless pre-approved.
Summary Table of Coasul Policies & Export Standards
| Policy Area | Highlights |
|---|---|
| Cooperative Scale | 1,000+ employees, 6,000+ cooperative members; founded in 1969 |
| Integrated Production | End-to-end: Grain → Feed → Poultry → Processing → Packaging → Export |
| Quality & Safety | SIF (Brazil), HACCP-certified, internal audits, 1,000+ quality tests/month |
| Animal Welfare | Fully traceable production, on-site technical assistance for poultry farms |
| Global Shipping | Export to China, Russia, Turkey, EU, MENA, and more |
| Cold-Chain Logistics | –18 °C compliant; reefer containers and insulated packaging; air and sea freight |
| Refund Eligibility | Accepted for documented quality, temperature, labeling, or compliance issues |
| Refund Timeline | Processed within 14 business days; claim must be filed within 48 hours of receipt |
| Order Cancellation | Free if made 48 hours before dispatch; fees may apply after that |
| Return/Exchange Rules | Only approved, sealed, cold-chain-compliant goods accepted for exchange or credit |
| Non-returnables | Customized, relabeled, or tampered items unless pre-approved |
| Support & Documentation | Full export document set (Invoice, B/L, SIF, Halal, GACC, Origin Cert, Packing List) |
| Payment Terms | 30% deposit via bank transfer (SWIFT/MT103), confirmed LC, or crypto (e.g., Bitcoin) |
| Cryptocurrency Acceptance | Spot rate conversion; payment via secure gateway; settled within 1–2 business days |
| Market Compliance | GACC (China), Halal-certified (OIC-compliant), EU-compliant, Rosselkhoznadzor (Russia) |
| Localized Docs Available | Chinese, Russian, and Turkish-language documentation for customs and buyers |