Shipping Policy

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Operational Policies

Quality & Food Safety
Minuano follows a rigorous HACCP-based quality assurance program, reinforced by the Federal Inspection Service (SIF). Approximately 1,000 microbiological and physicochemical analyses are performed monthly on products, surfaces, and packaging to guarantee food safety and nutritional standards 

Animal Welfare & Producer Support
Through its integrated producers program, Minuano ensures optimal bird health from day one. Technical teams regularly visit and support farmers with husbandry best practices, equipment, and biosecurity training 

Ethics, Compliance & Governance
Minuano implements a robust Code of Ethics, defining expected conduct and prohibiting conflicts of interest, discrimination, and misuse of company assets. It also maintains an independent compliance function and external whistleblower channel .

Sustainability & Workplace Safety
Committed to workplace health and environmental stewardship, Minuano enforces strict environmental protocols—such as waste control and resource conservation—and comprehensive health & safety measures for employees .

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Payment Methods (Including Bitcoin)

Traditional Methods
Payments accepted: bank wire transfers (SWIFT/MT103), Letters of Credit (irrevocable, confirmed), and LC drafts. Standard terms include 30% deposit upon FCO acceptance and balance payment against B/L submission.

Bitcoin Acceptance
JBS Aves now accepts Bitcoin under the following protocol:

  1. Price Benchmarking: Pricing remains in USD or BRL; BTC equivalent uses spot rate at invoice.

  2. Payment Timing: Balance becomes payable once scanned shipping documents are issued.

  3. Crypto Gateway: Customers use JBS’s custodian-integrated crypto portal. After confirming rate, address, and amount, payment is executed.

  4. Confirmation & Settlement: Funds are verified on-chain, then converted and settled with JBS accounts. Received within 1–2 business days.

  5. Receipt & Compliance: Customer receives receipt and payment confirmation. Invoice updated to reflect BTC transaction.

EX-WORKS Discount
Buyers who opt for EX-WORKS may receive up to a US $100/MT discount, applicable to both fiat and crypto payments .


Shipping Policy

Vertical Integration & Traceability
With full control over operations—from hatchery to slaughterhouses and feed mills—Minuano ensures product traceability and quality across its industrial ecosystem companhiaminuanoalimentos.com+3portal-minuano.com+3companhiaminuanodealimentos.com+3.

Packaging & Export Compliance
Products (chicken, turkey, duck, beef, pork) are processed in SIF-inspected facilities and packed to rigorous hygienic standards. Packaging maintains freshness through the cold chain companhiaminuanoalimentos.com.

Global Shipping & Documentation
Products are exported to over 30 countries across four continents via cold-chain logistics. Full documentation—including SIF certificates, invoices, and health certifications—is provided for customs clearance portal-minuano.com.

Delivery and Transit
Shipping timelines vary by destination and are managed through vetted carriers with temperature monitoring. Minuano monitors transit and works to promptly communicate any delays to customers.


Policy Summary Table

Policy AreaKey Highlights
OperationalHACCP/SIF-certified, lab testing, ethical code, whistleblower protection
ShippingFull integration, global exports, cold-chain packaging, full documentation
PaymentsSWIFT, LCs, prepayment — Bitcoin accepted via secure gateway
Refunds90-day domestic window, 20% restocking fee; assess export refunds case-by-case
Cancellations/Returns/ExchangesPre-shipment cancellations allowed; domestic exchanges; replacement for export


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Refund Policy

Refund Policy

Eligibility & Timing

  • Domestic / e‑commerce: Products must be unused and unopened; refund requests accepted within 90 days. A 20% restocking fee applies, with return shipping borne by the customer rh.minuano.com.br+9companhiaminuanoalimentos.com+9minuano.com.br+9.

  • B2B / Export Trade: Deposits are refundable in case of shipment delays or cancellation prior to dispatch. Post-shipment refunds require documented discrepancy and inspections, and are evaluated on a case-by-case basis.

Process & Deductions
Refunds—including those in BTC or fiat—are processed after product inspection. Deductions may include restocking, administrative, or third-party (logistics/inspection) fees.


Policy Summary Table

Policy AreaKey Highlights
OperationalHACCP/SIF-certified, lab testing, ethical code, whistleblower protection
ShippingFull integration, global exports, cold-chain packaging, full documentation
PaymentsSWIFT, LCs, prepayment — Bitcoin accepted via secure gateway
Refunds90-day domestic window, 20% restocking fee; assess export refunds case-by-case
Cancellations/Returns/ExchangesPre-shipment cancellations allowed; domestic exchanges; replacement for export


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Cancellation / Return / Exchange Policy

Cancellation / Return / Exchange Policy

Pre‑Shipment Cancellations
Orders may be cancelled before dispatch; refunds follow the refund policy structure (less any applicable fees).

Domestic Returns & Exchanges
Consumers have a 90-day window for returns/exchanges on unused products. Exchanges incur a restocking fee and are processed as new shipments .

Export / Frozen Goods
Frozen products cannot be returned post-shipment due to perishability. Instead, Minuano provides replacement or credit options for approved discrepancies after inspection and documentation.

Exceptions & Conditions
Products that have been customized or opened are not returnable. Minuano reserves the right to refuse exchanges when return conditions aren't met (e.g., missing invoice, torn packaging).


Policy Summary Table

Policy AreaKey Highlights
OperationalHACCP/SIF-certified, lab testing, ethical code, whistleblower protection
ShippingFull integration, global exports, cold-chain packaging, full documentation
PaymentsSWIFT, LCs, prepayment — Bitcoin accepted via secure gateway
Refunds90-day domestic window, 20% restocking fee; assess export refunds case-by-case
Cancellations/Returns/ExchangesPre-shipment cancellations allowed; domestic exchanges; replacement for export

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