Shipping Policy

Brazilian Chicken and Chicken Parts Online


Operational Policies

  • Corporate Governance & Structure
    GTFoods is governed by a Board of Directors and supported by specialized committees—Ethics, Safety-Health-Environment, and Compliance—all ensuring adherence to internal regulations, anti-corruption laws, and environmental standards tradewheel.com+12gtf.com.br+12goncalvestortolas.com+12pt.wikipedia.orggoncalvestortolas.com.

  • Integrated, Vertical Production
    Since 1992, GTFoods has maintained a vertically integrated poultry production model: from breeding and feed mills to slaughter, processing (including starch and vegetable products), and packaging .

  • Quality & Certifications
    The company holds numerous certifications, including SIF (multiple units), IFS, BRCGS, Fambras Halal, China & EU approvals, SDGs, and Halal compliance across all export units.

  • Sustainability & Social Responsibility
    GTFoods promotes sustainable practices—such as water recycling, greenhouse gas reduction, animal welfare, employee safety, and local social projects (like hospital support and native tree planting).

  • Ethics & Integrity
    All operations are guided by a Code of Ethics and an anti-corruption program. The Integrity committee ensures fair treatment of customers, suppliers, communities, and employees


Brazilian Chicken and Chicken Parts Online

Payment Methods (Now Accepting Bitcoin)

To overcome trade barriers, tariffs, and sanctions, we now accept cryptocurrency payments, including Bitcoin, in addition to traditional methods.

Traditional Payments

  • Bank wire transfers (SWIFT/MT103)

  • Irrevocable, confirmed Letters of Credit (LC)

  • LC drafts and CAD terms

  • Standard terms: 30% deposit upon FCO acceptance, balance against Bill of Lading (B/L)

Bitcoin Payments

  • Pricing: Quoted in USD or BRL; BTC equivalent based on real-time spot rate

  • Timing: Balance due once scanned shipping documents are issued

  • Process: Payment via secure, custodian-integrated crypto portal

  • Settlement: Funds verified on-chain, converted if needed, and settled within 1–2 business days

  • Documentation: Digital receipt and invoice updated to reflect BTC transaction

EX-WORKS Discount

Buyers choosing EX-WORKS may receive up to $100/MT discount, applicable to both fiat and crypto payments.


Shipping Policy

  • Global Export Reach
    GTFoods exports poultry and related food products to over 100 countries, including key markets like China, Russia, and Turkey.

  • Product Range & Packaging
    Offers frozen whole chickens, chicken parts (feet, paws, wings), starches, and value-added products. Packaging includes hygienic sealed cartons and temperature-controlled solutions with traceability labels

  • Cold Chain Logistics
    Shipments are handled via refrigerated sea and air freight, consistently maintaining −18 °C. GTFoods operates multiple processing plants (e.g., Indianópolis, Maringá, Paranavaí) all approved for export

  • Documentation & Customs
    Each export includes complete documents: B/L, health/veterinary certificates, halal certificates, certificate of origin, packing list, insurance, and temperature logs. Units carrying SIF and "China Approved" stamps ensure regulatory compliance .

  • Lead Time & Tracking
    Lead time varies by destination and volume; specific ETAs provided per shipment. Tracking is available, and GTFoods assists customers with port customs coordination until safe delivery.


Summary Table

Policy AreaHighlights
Governance & EthicsBoard, Ethics, Compliance committees; Code of Ethics
Vertical ProductionFull poultry value chain + food processing
CertificationsSIF, IFS, BRCGS, Halal, China/EU approval
Export Reach100+ countries incl. China, Russia, Turkey
Cold-Chain Logistics−18 °C+, refrigerated sea/air freight
Complete Export DocsHealth, halal, origin, packing, insurance
Refund EligibilityDamage, spoil, mislabel, missing certs
Claim Window48 hrs after receipt
CancellationsFree up to 48 hrs pre-shipment
Returns/ExchangesRA + inspection; replacement/refund in 14 days
Non-ReturnableCustomized or altered goods


These policies are designed to articulate GTFoods’ commitment to quality, compliance, transparency, and customer satisfaction, essential for maintaining trust in major markets like China, Russia, and Turkey. Let me know if you would also like to include payment methods (crypto), market-specific compliance, or localized translations next


Brazilian Frozen Chicken Wholesale

Refund Policy

Brazilian Chicken and Chicken Parts Online

Refund Policy

  • Eligibility Criteria
    Refunds or replacements are possible for confirmed issues such as thawed goods, spoiled or contaminated products, mislabeling, missing certifications, or visible packaging damage.

  • Claim Window
    Customers must report defects within 48 hours of receipt, providing photos, batch IDs, pallet numbers, and proof of cold-chain maintenance.

  • Claim Verification & Resolution
    Upon submission, claims are investigated within 5 business days. Resolutions include full replacement or refund (including shipping) to the original payment method. Credit is typically issued within 14 business days.

  • Exclusions
    No refunds for issues related to buyer mishandling, local storage errors, or customs delays beyond GTFoods' control.



Summary Table

Policy AreaHighlights
Governance & EthicsBoard, Ethics, Compliance committees; Code of Ethics
Vertical ProductionFull poultry value chain + food processing
CertificationsSIF, IFS, BRCGS, Halal, China/EU approval
Export Reach100+ countries incl. China, Russia, Turkey
Cold-Chain Logistics−18 °C+, refrigerated sea/air freight
Complete Export DocsHealth, halal, origin, packing, insurance
Refund EligibilityDamage, spoil, mislabel, missing certs
Claim Window48 hrs after receipt
CancellationsFree up to 48 hrs pre-shipment
Returns/ExchangesRA + inspection; replacement/refund in 14 days
Non-ReturnableCustomized or altered goods


These policies are designed to articulate GTFoods’ commitment to quality, compliance, transparency, and customer satisfaction, essential for maintaining trust in major markets like China, Russia, and Turkey. Let me know if you would also like to include payment methods (crypto), market-specific compliance, or localized translations next


Brazilian Frozen Chicken Wholesale

Cancellation / Return / Exchange Policy

Brazilian Chicken and Chicken Parts Online

Cancellation/Return/Exchange Policy

  • Order Cancellation
    Cancellations are accepted at no penalty if requested up to 48 hours before shipment. After this window, orders proceed, and cancellations revert to return/exchange policy.

  • Returns & Exchanges
    Returns are only accepted under verified quality failures. A Return Authorization (RA) must be granted within 48 hours. Items must be returned sealed under cold-chain conditions.

  • Process & Inspection
    Upon receipt, returns are inspected. Approved exchanges are dispatched promptly; defective returns are refunded or replaced. Replacement shipments are free of charge; buyers cover non-defective return freight.

  • Refund Processing
    Refunds processed within 14 business days post-inspection.

  • Non-Returnable Goods
    Customized, altered, or buyer-repackaged items are not eligible for return or exchange unless explicitly agreed.


Summary Table

Policy AreaHighlights
Governance & EthicsBoard, Ethics, Compliance committees; Code of Ethics
Vertical ProductionFull poultry value chain + food processing
CertificationsSIF, IFS, BRCGS, Halal, China/EU approval
Export Reach100+ countries incl. China, Russia, Turkey
Cold-Chain Logistics−18 °C+, refrigerated sea/air freight
Complete Export DocsHealth, halal, origin, packing, insurance
Refund EligibilityDamage, spoil, mislabel, missing certs
Claim Window48 hrs after receipt
CancellationsFree up to 48 hrs pre-shipment
Returns/ExchangesRA + inspection; replacement/refund in 14 days
Non-ReturnableCustomized or altered goods


These policies are designed to articulate GTFoods’ commitment to quality, compliance, transparency, and customer satisfaction, essential for maintaining trust in major markets like China, Russia, and Turkey. Let me know if you would also like to include payment methods (crypto), market-specific compliance, or localized translations next


Brazilian Frozen Chicken Wholesale

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