Shipping Policy
1. Shipping Policy
A. Service Scope
Trio‑Invest LLC provides logistics support and transportation for client cargo to and from our cold storage and warehouse facilities in Saint Petersburg, Russia.
B. Shipping Coverage
Available for business clients within the Russian Federation and selected international partners
All shipments are handled by licensed logistics partners or our in-house transport fleet
Temperature-sensitive goods are shipped using appropriate refrigerated vehicles if requested
C. Shipping Timeframes
Domestic shipping: 1–5 business days depending on location and service level
International shipping: Varies by destination and customs clearance
All timelines are estimates and may vary due to weather, traffic, or force majeure
D. Order Processing
Cargo shipping requests must be submitted at least 24–48 hours in advance
Clients must provide accurate documentation and delivery addresses
All shipments are scheduled upon receipt of full documentation and payment (if applicable)
E. Tracking & Updates
Tracking numbers or shipping confirmations are provided (when applicable)
Real-time status updates available through our logistics team on request
Refund Policy
2. Refund Policy
A. Service Refunds (Storage & Transport)
Refunds may be issued in the following cases:
Non-fulfillment of contracted service (e.g., failure to provide storage within agreed conditions)
Damage caused by Trio‑Invest’s negligence during handling or transport
Overpayment or duplicate payment (upon verification)
B. Refund Procedure
To request a refund:
Submit a written request within 7 business days of the service issue
Include your company name, invoice number, details of the issue, and supporting documents
Refunds are processed within 7–14 business days upon verification
C. Non-Refundable Situations
Services canceled by the client less than 24 hours before scheduled delivery or storage
Delays caused by third-party couriers, customs, or force majeure
Improper packaging or documentation provided by the client
Product spoilage due to client error or delayed pickup
D. Refund Method
Approved refunds are processed via:
Bank transfer to the original payer’s account
Credit applied to the client’s business account with Trio‑Invest for future services