Shipping Policy
Operational Policies
Quality Management & Safety
Rio Branco operates rigorous quality assurance systems. Their Self‑Assurance program and biosafety protocols are approved by SIF (Brazilian Federal Inspection Service). They also deploy HACCP, ensuring product safety via contamination prevention measures.
A monthly average of 1,000 microbiological and physical‑chemical tests is conducted on products, surfaces, and packaging to maintain consistent health standards.Animal Welfare & Integration
The cooperative operates an integrated-production model: local farmers raise poultry under company guidance—from chick to slaughter—with regular veterinary support to ensure bird welfare, quality control, and consistent outputsÂInstitutional Governance & Excellence
As part of the Pif Paf Alimentos Group, Rio Branco has strong governance, a sustainability agenda under the UN Global Compact, and a reputation for innovation and environmental responsibility
Quality Policy
We follow 100% mandatory Traceability Plan that includes Procurement Plan, Storage, Processing, Containerization and Shipping. All required fumigation and other quality certification etc, are maintained as per the request of our clients and our internal corporate governance team.
Quality Methodology
While off loading the truck, another fresh set of 10% sampling is done on random basis to re-verify the effectiveness of the first qc report. Here, we do the calibration of the two different 10% sampling done. The data is recorded and provided to the QC team. Corrective actions are taken if any major variation noticed from the first sampling process.
On a periodical basis, an independent surveyor is hired to do the third sampling and variations are identified between sampling process 1, 2, & 3.
Each lot of the truck lot is carefully marked with qc data and warehouse location data so the shipping team can match the requirement of the customer with the cargo available. Therefore, connecting the warehousing and shipping part of our process. This process enables us to track exactly which truck/production lot goes into which container and therefore the traceability from thereon.
Payment Methods (Now Accepting Bitcoin)
To overcome trade barriers, tariffs, and sanctions, we now accept cryptocurrency payments, including Bitcoin, in addition to traditional methods.
Traditional Payments
Bank wire transfers (SWIFT/MT103)
Irrevocable, confirmed Letters of Credit (LC)
LC drafts and CAD terms
Standard terms: 30% deposit upon FCO acceptance, balance against Bill of Lading (B/L)
Bitcoin Payments
Pricing:Â Quoted in USD or BRL; BTC equivalent based on real-time spot rate
Timing:Â Balance due once scanned shipping documents are issued
Process:Â Payment via secure, custodian-integrated crypto portal
Settlement: Funds verified on-chain, converted if needed, and settled within 1–2 business days
Documentation:Â Digital receipt and invoice updated to reflect BTC transaction
EX-WORKS Discount
Buyers choosing EX-WORKS may receive up to $100/MT discount, applicable to both fiat and crypto payments.
Shipping Policy
Global Reach & Destinations
Rio Branco exports over 900 products to more than 20 countries, including key markets like Canada, Russia, Japan, Hong Kong, and beyond reddit.com+14riobrancoalimbr.com+14dnb.com+14.Logistics Infrastructure
They maintain 14 industrial units across Minas Gerais, Goiás, EspÃrito Santo, and Santa Catarina, with 16 distribution centers, enabling efficient logistics and cold chain compliance for overseas markets riobrancoalimbr.com+1reddit.com+1.Cold‑Chain & Packaging Standards
Frozen products—chicken, pork, beef, poultry parts—are packaged in temperature-controlled cartons, shipped via refrigerated sea or air freight at –18 °C, with full traceability (farm to export).Shipping Documentation & Tracking
Shipments include essential export documents (e.g., commercial invoice, Bill of Lading, SIF health certificates), with tracking support from dispatch through customs clearance at destination ports.
Additional Notes & Export Highlights
Product Range includes frozen chicken (whole, parts, IQF), pork, beef, ready-to-eat ranges, and frozen starches/desserts
Certifications & Sustainability: Fully Halal- and Kosher-compliant; UN Global Compact signatory; public sustainability goals (renewable energy, water reduction, animal welfare, ethics) by 2030 .
Export Volume: Over 1,800 shipments recorded (e.g., to Haiti, USA, Canada) under HS02/HS05 codes .
| Category | Details |
|---|---|
| Company Overview | Founded in 1968; part of Pif Paf Alimentos Group. Operates 14 industrial plants and 16 distribution centers across Brazil. Exporting to 20+ countries. |
| Product Categories | Frozen chicken (whole, parts, paws, IQF), pork cuts, beef, convenience meals, plant-based foods, desserts |
| Certifications & Audits | SIF (Brazilian Federal Inspection), HACCP, Halal, ISO; GACC (China), Rosselkhoznadzor (Russia) compliance; Kosher where applicable |
| Production Model | Vertically integrated: breeding, feed, slaughter, processing, logistics; strict animal welfare protocols and biosecurity audits |
| Quality Assurance | Over 1,000 monthly quality tests (microbiological, physical-chemical); food safety traceability from farm to shipment |
| Global Shipping | Export-ready logistics with reefer container shipments, sea/air freight, –18 °C cold chain, and full document support |
| Shipping Destinations | China, Russia, Turkey, UAE, EU, Japan, South America, North America |
| Export Documents Provided | Commercial Invoice, Bill of Lading, Packing List, SIF/Health Cert, Certificate of Origin, Halal Certificate, GACC Registration |
| Refund Policy | Defective/damaged items eligible for full refund or reshipment within 14 business days; evidence (photos, temp logs) required |
| Claim Deadline | Within 48 hours of goods receipt; refunds processed to original method of payment |
| Cancellation Terms | Free cancellation up to 48 hours before shipment. After that, cancellation handled as a return |
| Returns/Exchange Policy | Accepts cold-chain-compliant returns with Return Authorization (RA); only for confirmed quality or documentation issues |
| Non-returnables | Custom-labeled, opened, or relabeled goods unless pre-approved in writing |
| Payment Methods | SWIFT (MT103), irrevocable L/C (confirmed), and now accepts Bitcoin & cryptocurrency payments via secure portal |
| Crypto Payment Terms | USD/BRL quoted invoice; BTC settled via spot rate at time of scanned documents. Settled in 1–2 business days |
| Market-Specific Compliance | GACC for China, Halal (OIC-compliant) for MENA & Turkey, Rosselkhoznadzor for Russia, EU traceability |
| Languages & Localization | Export documentation and packaging available in English, Chinese, Russian, Turkish, and Spanish |
Refund Policy
Refund Policy
Eligibility, Claim Window, and Evidence Required
Refunds or replacements are provided for confirmed defects (e.g., damage, spoilage, certification issues, mislabeling). Claims must be filed within 48 hours of receipt, supported by photos, batch IDs, and temperature logs.Resolution Process
Claims undergo quality inspection. If approved, customers receive a replacement shipment or full refund (including freight and taxes). Refunds are processed within 14 business days via the original payment method.Exceptions
No refunds for issues caused by improper storage, customs-induced delays, or mishandling post-delivery.
| Category | Details |
|---|---|
| Company Overview | Founded in 1968; part of Pif Paf Alimentos Group. Operates 14 industrial plants and 16 distribution centers across Brazil. Exporting to 20+ countries. |
| Product Categories | Frozen chicken (whole, parts, paws, IQF), pork cuts, beef, convenience meals, plant-based foods, desserts |
| Certifications & Audits | SIF (Brazilian Federal Inspection), HACCP, Halal, ISO; GACC (China), Rosselkhoznadzor (Russia) compliance; Kosher where applicable |
| Production Model | Vertically integrated: breeding, feed, slaughter, processing, logistics; strict animal welfare protocols and biosecurity audits |
| Quality Assurance | Over 1,000 monthly quality tests (microbiological, physical-chemical); food safety traceability from farm to shipment |
| Global Shipping | Export-ready logistics with reefer container shipments, sea/air freight, –18 °C cold chain, and full document support |
| Shipping Destinations | China, Russia, Turkey, UAE, EU, Japan, South America, North America |
| Export Documents Provided | Commercial Invoice, Bill of Lading, Packing List, SIF/Health Cert, Certificate of Origin, Halal Certificate, GACC Registration |
| Refund Policy | Defective/damaged items eligible for full refund or reshipment within 14 business days; evidence (photos, temp logs) required |
| Claim Deadline | Within 48 hours of goods receipt; refunds processed to original method of payment |
| Cancellation Terms | Free cancellation up to 48 hours before shipment. After that, cancellation handled as a return |
| Returns/Exchange Policy | Accepts cold-chain-compliant returns with Return Authorization (RA); only for confirmed quality or documentation issues |
| Non-returnables | Custom-labeled, opened, or relabeled goods unless pre-approved in writing |
| Payment Methods | SWIFT (MT103), irrevocable L/C (confirmed), and now accepts Bitcoin & cryptocurrency payments via secure portal |
| Crypto Payment Terms | USD/BRL quoted invoice; BTC settled via spot rate at time of scanned documents. Settled in 1–2 business days |
| Market-Specific Compliance | GACC for China, Halal (OIC-compliant) for MENA & Turkey, Rosselkhoznadzor for Russia, EU traceability |
| Languages & Localization | Export documentation and packaging available in English, Chinese, Russian, Turkish, and Spanish |
Cancellation / Return / Exchange Policy
Cancellation / Return / Exchange Policy
Pre‑Shipment Cancellations
Orders may be fully canceled up to 48 hours before shipment at no penalty. Beyond that, the order proceeds to shipping and cancellation is handled under return policy terms.Post‑Delivery Returns & Exchanges
Accepted only for products with verified quality failures reported within 48 hours. Customers must obtain a Return Authorization (RA) and return products under strict cold-chain conditions.Exchange Process
Following inspection, replacements are shipped at no cost for confirmed defects. Returns for non-defective reasons may incur restocking charges, with the buyer responsible for return shipping.Refund Timeline
Approved returns are refunded within 14 business days post-inspection.Non-Returnable Items
Custom-made, repackaged, or altered items are not eligible for return or exchange unless expressly pre-approved.
| Category | Details |
|---|---|
| Company Overview | Founded in 1968; part of Pif Paf Alimentos Group. Operates 14 industrial plants and 16 distribution centers across Brazil. Exporting to 20+ countries. |
| Product Categories | Frozen chicken (whole, parts, paws, IQF), pork cuts, beef, convenience meals, plant-based foods, desserts |
| Certifications & Audits | SIF (Brazilian Federal Inspection), HACCP, Halal, ISO; GACC (China), Rosselkhoznadzor (Russia) compliance; Kosher where applicable |
| Production Model | Vertically integrated: breeding, feed, slaughter, processing, logistics; strict animal welfare protocols and biosecurity audits |
| Quality Assurance | Over 1,000 monthly quality tests (microbiological, physical-chemical); food safety traceability from farm to shipment |
| Global Shipping | Export-ready logistics with reefer container shipments, sea/air freight, –18 °C cold chain, and full document support |
| Shipping Destinations | China, Russia, Turkey, UAE, EU, Japan, South America, North America |
| Export Documents Provided | Commercial Invoice, Bill of Lading, Packing List, SIF/Health Cert, Certificate of Origin, Halal Certificate, GACC Registration |
| Refund Policy | Defective/damaged items eligible for full refund or reshipment within 14 business days; evidence (photos, temp logs) required |
| Claim Deadline | Within 48 hours of goods receipt; refunds processed to original method of payment |
| Cancellation Terms | Free cancellation up to 48 hours before shipment. After that, cancellation handled as a return |
| Returns/Exchange Policy | Accepts cold-chain-compliant returns with Return Authorization (RA); only for confirmed quality or documentation issues |
| Non-returnables | Custom-labeled, opened, or relabeled goods unless pre-approved in writing |
| Payment Methods | SWIFT (MT103), irrevocable L/C (confirmed), and now accepts Bitcoin & cryptocurrency payments via secure portal |
| Crypto Payment Terms | USD/BRL quoted invoice; BTC settled via spot rate at time of scanned documents. Settled in 1–2 business days |
| Market-Specific Compliance | GACC for China, Halal (OIC-compliant) for MENA & Turkey, Rosselkhoznadzor for Russia, EU traceability |
| Languages & Localization | Export documentation and packaging available in English, Chinese, Russian, Turkish, and Spanish |