Shipping Policy
Operational Policies
a) Company & Governance
Founded in 2005, União Avícola Agroindustrial Ltda is headquartered in Nova Marilândia, Mato Grosso. With a state-of-the-art plant processing 140,000 birds daily, the company employs approximately 900 staff and focuses on 80% whole chickens and 20% premium cuts. They hold export licenses to key markets including China, Russia, Turkey, alongside Argentina, Japan, UAE, and more.
b) Quality Assurance & Safety
Under SIF inspection (AQSIQ SIF2675), União Avícola adheres to rigorous safety protocols including HACCP, GMP, and PPCAAP (Addiction Control Prevention). Their Quality Team monitors all stages—from farm to shipping—with ~1,000 monthly microbiological and physico-chemical tests.
c) Animal Welfare & Traceability
Birds are handled humanely via controlled stunning, bleeding, plucking, and SIF post-mortem inspections. Full traceability and farm-to-fork recordkeeping ensure compliance with animal welfare and food safety standards.
d) Community & Sustainability
The firm invests heavily in regional development. Through initiatives focused on social welfare, employee well-being, and environmental stewardship, União Avícola demonstrates a commitment to sustainable development in Mato Grosso
Payment Methods (Now Accepting Bitcoin)
To overcome trade barriers, tariffs, and sanctions, we now accept cryptocurrency payments, including Bitcoin, in addition to traditional methods.
Traditional Payments
Bank wire transfers (SWIFT/MT103)
Irrevocable, confirmed Letters of Credit (LC)
LC drafts and CAD terms
Standard terms: 30% deposit upon FCO acceptance, balance against Bill of Lading (B/L)
Bitcoin Payments
Pricing: Quoted in USD or BRL; BTC equivalent based on real-time spot rate
Timing: Balance due once scanned shipping documents are issued
Process: Payment via secure, custodian-integrated crypto portal
Settlement: Funds verified on-chain, converted if needed, and settled within 1–2 business days
Documentation: Digital receipt and invoice updated to reflect BTC transaction
EX-WORKS Discount
Buyers choosing EX-WORKS may receive up to $100/MT discount, applicable to both fiat and crypto payments.
Shipping Policy
a) Global Export Reach
União Avícola exports to over 15 international markets, including China, Russia, and Turkey, offering frozen chicken, turkey, duck, beef, and pork products.
b) Cold‑Chain Logistics
All frozen products are packaged in insulated cartons and shipped under refrigerated conditions (–18 °C or colder) via sea or air depending on destination and urgency .
c) Documentation & Traceability
Each shipment includes clear labeling, batch tracking, and all required documents: Invoice, Bill of Lading, SIF/Health Certificate, Certificate of Origin, Packing List, and (as needed) Halal and country-specific certificates.
d) Support & Tracking
End-to-end export coordination ensures that clients receive tracking info and logistic assistance through loading, customs clearing, and final delivery.
União Avícola Agroindustrial Ltda – Policy & Export Standards Overview
| Category | Details |
|---|---|
| Company Overview | Founded in 2005 in Mato Grosso; processes 140,000 birds/day; 900 staff; exports to 15+ countries including China, Russia, Turkey |
| Products | Frozen chicken (whole and parts), turkey, duck, pork, beef |
| Quality & Safety | SIF (AQSIQ SIF2675), HACCP, GMP, PPCAAP-based biosafety; ~1,000 lab tests/month; full traceability |
| Animal Welfare | Humane processing, farm‑to‑fork traceability, regular veterinary audits |
| Cold‑Chain Logistics | –18 °C compliant sea and air freight; insulated cartons; global tracking and customs support |
| Shipping Documentation | Includes Invoice, B/L, SIF/Health Cert, COO, Packing List, plus optional Halal; GACC; Russia certs |
| Global Markets | China, Russia, Turkey, Argentina, Japan, UAE, others |
| Refund Policy | For quality/compliance defects; claim within 48 hrs; refund or replacement within 14 business days |
| Cancellation Policy | Free up to 48 hrs before loading; thereafter handled as return/exchange |
| Return/Exchange Policy | RA-required; sealed/cold-chain condition; inspection; replacements/refunds within 14 days |
| Non-Returnables | Customized, relabeled, or tampered goods unless pre-approved |
| Payment Terms | 30% deposit, 70% against B/L; methods: SWIFT (MT103), confirmed LC, Bitcoin/crypto payments |
| Cryptocurrency Acceptance | USD/BRL invoicing; BTC amount via spot rate; secure gateway; settled in 1–2 business days |
| Compliance Certifications | SIF (Brazil), GACC (China), Halal (OIC), Rosselkhoznadzor (Russia), EU traceability & GMP |
| Localized Documentation | Export documentation and labeling available in English, Chinese, Russian, Turkish, Spanish |
Refund Policy
Refund Policy
Eligibility: Valid for product defects (damage, thawing, mislabeling, missing certificate), not applicable to post-delivery mishandling.
Claim Window: Must be submitted within 48 hours of receipt, with supporting evidence (photos, batch/temperature logs).
Resolution: Valid claims lead to full replacements or refunds—including shipping costs—usually processed within 14 business days.
Exceptions: No coverage for issues due to buyer misuse, customs delays, or storage failure.
União Avícola Agroindustrial Ltda – Policy & Export Standards Overview
| Category | Details |
|---|---|
| Company Overview | Founded in 2005 in Mato Grosso; processes 140,000 birds/day; 900 staff; exports to 15+ countries including China, Russia, Turkey |
| Products | Frozen chicken (whole and parts), turkey, duck, pork, beef |
| Quality & Safety | SIF (AQSIQ SIF2675), HACCP, GMP, PPCAAP-based biosafety; ~1,000 lab tests/month; full traceability |
| Animal Welfare | Humane processing, farm‑to‑fork traceability, regular veterinary audits |
| Cold‑Chain Logistics | –18 °C compliant sea and air freight; insulated cartons; global tracking and customs support |
| Shipping Documentation | Includes Invoice, B/L, SIF/Health Cert, COO, Packing List, plus optional Halal; GACC; Russia certs |
| Global Markets | China, Russia, Turkey, Argentina, Japan, UAE, others |
| Refund Policy | For quality/compliance defects; claim within 48 hrs; refund or replacement within 14 business days |
| Cancellation Policy | Free up to 48 hrs before loading; thereafter handled as return/exchange |
| Return/Exchange Policy | RA-required; sealed/cold-chain condition; inspection; replacements/refunds within 14 days |
| Non-Returnables | Customized, relabeled, or tampered goods unless pre-approved |
| Payment Terms | 30% deposit, 70% against B/L; methods: SWIFT (MT103), confirmed LC, Bitcoin/crypto payments |
| Cryptocurrency Acceptance | USD/BRL invoicing; BTC amount via spot rate; secure gateway; settled in 1–2 business days |
| Compliance Certifications | SIF (Brazil), GACC (China), Halal (OIC), Rosselkhoznadzor (Russia), EU traceability & GMP |
| Localized Documentation | Export documentation and labeling available in English, Chinese, Russian, Turkish, Spanish |
Cancellation / Return / Exchange Policy
Cancellation / Return / Exchange Policy
Pre-Shipment Cancellation: Free cancellation allowed up to 48 hours before loading.
Returns/Exchanges:
Accepted only for verified quality or compliance issues, not for buyer preference.
Return Authorization (RA) required.
Goods must be returned sealed and under cold-chain.
Processing: Returned goods are inspected; upon approval, replacements shipped or refunds issued within 14 business days.
Non-Returnables: Customized, repackaged, or tampered goods are not eligible unless pre-agreed.
União Avícola Agroindustrial Ltda – Policy & Export Standards Overview
| Category | Details |
|---|---|
| Company Overview | Founded in 2005 in Mato Grosso; processes 140,000 birds/day; 900 staff; exports to 15+ countries including China, Russia, Turkey |
| Products | Frozen chicken (whole and parts), turkey, duck, pork, beef |
| Quality & Safety | SIF (AQSIQ SIF2675), HACCP, GMP, PPCAAP-based biosafety; ~1,000 lab tests/month; full traceability |
| Animal Welfare | Humane processing, farm‑to‑fork traceability, regular veterinary audits |
| Cold‑Chain Logistics | –18 °C compliant sea and air freight; insulated cartons; global tracking and customs support |
| Shipping Documentation | Includes Invoice, B/L, SIF/Health Cert, COO, Packing List, plus optional Halal; GACC; Russia certs |
| Global Markets | China, Russia, Turkey, Argentina, Japan, UAE, others |
| Refund Policy | For quality/compliance defects; claim within 48 hrs; refund or replacement within 14 business days |
| Cancellation Policy | Free up to 48 hrs before loading; thereafter handled as return/exchange |
| Return/Exchange Policy | RA-required; sealed/cold-chain condition; inspection; replacements/refunds within 14 days |
| Non-Returnables | Customized, relabeled, or tampered goods unless pre-approved |
| Payment Terms | 30% deposit, 70% against B/L; methods: SWIFT (MT103), confirmed LC, Bitcoin/crypto payments |
| Cryptocurrency Acceptance | USD/BRL invoicing; BTC amount via spot rate; secure gateway; settled in 1–2 business days |
| Compliance Certifications | SIF (Brazil), GACC (China), Halal (OIC), Rosselkhoznadzor (Russia), EU traceability & GMP |
| Localized Documentation | Export documentation and labeling available in English, Chinese, Russian, Turkish, Spanish |