Shipping Policy
Operational Policies
a) Corporate Governance & Structure
Vibra Agroindustrial is a privately-held agribusiness with robust corporate governance established since 2012, including formal policies and internal control frameworks.
b) Vertically Integrated Production
Operating across three Brazilian states and an international office in Dubai, their end-to-end chain spans family farms, hatcheries, feed mills, processing plants, packaging, logistics, and retail.
c) Quality & Safety Assurance
They employ HACCP, GMP, and SIF-certified facilities with ~1,000 monthly lab tests to guarantee contamination-free products. Their own –availed Quality Control team oversees self-assurance protocols and routine federal inspections.
d) Innovation & R&D
The Vibra Innovation Center (CIV) in Montenegro (RS) focuses on continuous product and process development to meet diverse market tastes and standards.
e) Sustainability & Social Responsibility
A UN Global Compact signatory, Vibra commits to 100% renewable energy, waste treatment, steam from reforested wood, zero industrial waste discharge, and treated water reuse—highlighting a strong ESG focus
Payment Methods (Now Accepting Bitcoin)
To overcome trade barriers, tariffs, and sanctions, we now accept cryptocurrency payments, including Bitcoin, in addition to traditional methods.
Traditional Payments
Bank wire transfers (SWIFT/MT103)
Irrevocable, confirmed Letters of Credit (LC)
LC drafts and CAD terms
Standard terms: 30% deposit upon FCO acceptance, balance against Bill of Lading (B/L)
Bitcoin Payments
Pricing:Â Quoted in USD or BRL; BTC equivalent based on real-time spot rate
Timing:Â Balance due once scanned shipping documents are issued
Process:Â Payment via secure, custodian-integrated crypto portal
Settlement: Funds verified on-chain, converted if needed, and settled within 1–2 business days
Documentation:Â Digital receipt and invoice updated to reflect BTC transaction
EX-WORKS Discount
Buyers choosing EX-WORKS may receive up to $100/MT discount, applicable to both fiat and crypto payments.
Shipping Policy
a) Global Export Footprint
They export to over 60–70 countries—including key markets like China, Russia, and Turkey—through a specialized international team based in Dubai.
b) Cold‑Chain & Packaging
Frozen poultry and meats are packed in insulated cartons, maintaining -18 °C in refrigerated containers or air freight. Full traceability—from farm to shipping—is rigorously maintained.
c) Logistics & Partnerships
They collaborate with experienced partners for long-haul logistics, ensuring SIF compliance and customs-ready packaging. Dubai hub supports regional distribution.
d) Documentation & Tracking
All shipments come with scanned and original documents—Bill of Lading, commercial invoice, health, phytosanitary, origin certificates, and packing lists—sent immediately upon dispatch.
e) Lead Time & Support
Timing depends on destination, but Vibra ensures transparent ETAs and ongoing customer assistance through delivery and customs clearance.
Summary Table of Key Policies (Updated)
| Policy Area | Highlights |
|---|---|
| Governance & Structure | Privately held; governed since 2012 with formal compliance, sustainability, and ethical sourcing policies |
| Vertical Integration | Fully integrated supply chain: breeding → feed → processing → logistics → export (includes Dubai operations for international clients) |
| Quality Assurance | SIF, HACCP, GMP protocols; over 1,000 microbiological and physical-chemical tests monthly; full cold chain integrity and product traceability |
| Innovation & R&D | Vibra Innovation Center (CIV – Montenegro/RS) supports new product development and market-specific adaptations |
| Sustainability | UN Global Compact signatory; uses renewable energy, zero industrial discharge, full water reuse and steam from reforested sources |
| Global Shipping | Exports to 60+ countries including China, Russia, Turkey; B/L, health certs, origin certs, and scanned shipping docs provided |
| Cold‑Chain Logistics | –18 °C cold-chain shipping for all poultry and meat products; insulated export packaging; tracked deliveries |
| Support & Documentation | All export documents provided pre-arrival; customer support active through loading, transit, and customs clearance |
| Refund Eligibility | Applicable for verified product damage, spoilage, or shipping errors; claims accepted within 48 hours of receipt |
| Refund Timing | Processed within 14 business days via original payment method |
| Cancellation Window | Cancellable up to 48 hours pre-shipment; post-departure cancellation may incur restocking/logistics costs |
| Returns/Exchanges Policy | Accepted only for approved quality issues; must maintain original cold chain; returns authorized and inspected before replacement/refund |
| Non-Returnables | Customized packaging or altered products (non-standard configurations) not eligible unless pre-approved |
| Payment Terms | 30% deposit with final balance upon shipping document issuance; accepted methods: SWIFT (MT103), LC (confirmed), and Bitcoin via crypto portal |
| Crypto Acceptance | BTC quoted at spot rate on invoice date; processed via custodian-integrated gateway; 1–2 day settlement; official invoice reflects transaction |
| Export Certifications | SIF (Brazil), Halal (recognized globally), EU-compliant, China GACC/AQSIQ registration, Rosselkhoznadzor (Russia), FDA-ready for North America |
Refund Policy
Refund Policy
a) Scope of Refunds
Applicable to defects such as thawed product, spoilage, labeling errors, or missing certifications—not issues caused post-delivery.
b) Claim Process
Customers must submit claims within 48 hours of arrival, providing photo evidence, batch IDs, and traceable temperature logs.
c) Verification & Resolution
Within 5 business days, Vibra verifies claims and offers full replacements or refunds (including freight). Refunds are processed within 14 business days to the original payment method
Summary Table of Key Policies (Updated)
| Policy Area | Highlights |
|---|---|
| Governance & Structure | Privately held; governed since 2012 with formal compliance, sustainability, and ethical sourcing policies |
| Vertical Integration | Fully integrated supply chain: breeding → feed → processing → logistics → export (includes Dubai operations for international clients) |
| Quality Assurance | SIF, HACCP, GMP protocols; over 1,000 microbiological and physical-chemical tests monthly; full cold chain integrity and product traceability |
| Innovation & R&D | Vibra Innovation Center (CIV – Montenegro/RS) supports new product development and market-specific adaptations |
| Sustainability | UN Global Compact signatory; uses renewable energy, zero industrial discharge, full water reuse and steam from reforested sources |
| Global Shipping | Exports to 60+ countries including China, Russia, Turkey; B/L, health certs, origin certs, and scanned shipping docs provided |
| Cold‑Chain Logistics | –18 °C cold-chain shipping for all poultry and meat products; insulated export packaging; tracked deliveries |
| Support & Documentation | All export documents provided pre-arrival; customer support active through loading, transit, and customs clearance |
| Refund Eligibility | Applicable for verified product damage, spoilage, or shipping errors; claims accepted within 48 hours of receipt |
| Refund Timing | Processed within 14 business days via original payment method |
| Cancellation Window | Cancellable up to 48 hours pre-shipment; post-departure cancellation may incur restocking/logistics costs |
| Returns/Exchanges Policy | Accepted only for approved quality issues; must maintain original cold chain; returns authorized and inspected before replacement/refund |
| Non-Returnables | Customized packaging or altered products (non-standard configurations) not eligible unless pre-approved |
| Payment Terms | 30% deposit with final balance upon shipping document issuance; accepted methods: SWIFT (MT103), LC (confirmed), and Bitcoin via crypto portal |
| Crypto Acceptance | BTC quoted at spot rate on invoice date; processed via custodian-integrated gateway; 1–2 day settlement; official invoice reflects transaction |
| Export Certifications | SIF (Brazil), Halal (recognized globally), EU-compliant, China GACC/AQSIQ registration, Rosselkhoznadzor (Russia), FDA-ready for North America |
Cancellation / Return / Exchange Policy
Cancellation / Return / Exchange Policy
a) Pre‑Shipment Cancellations
Allowed up to 48 hours before shipment departure without penalty. Requests beyond this may incur fees.
b) Returns & Exchanges
Accepted only for verified quality issues. Buyers must request a Return Authorization (RA) and return goods under original cold-chain conditions.
c) Inspection & Resolution
Returned goods undergo inspection, followed by replacement shipments (at no extra cost for Vibra) or refunds. Non-defective returns may incur restocking fees and return shipping costs.
d) Refund Timing
Refunds issued within 14 business days of successful inspection and approval.
e) Non‑Returnable Items
Custom-packaged products, repackaged items, or goods altered by buyers are not eligible for return or exchange unless pre-approved.
Summary Table of Key Policies (Updated)
| Policy Area | Highlights |
|---|---|
| Governance & Structure | Privately held; governed since 2012 with formal compliance, sustainability, and ethical sourcing policies |
| Vertical Integration | Fully integrated supply chain: breeding → feed → processing → logistics → export (includes Dubai operations for international clients) |
| Quality Assurance | SIF, HACCP, GMP protocols; over 1,000 microbiological and physical-chemical tests monthly; full cold chain integrity and product traceability |
| Innovation & R&D | Vibra Innovation Center (CIV – Montenegro/RS) supports new product development and market-specific adaptations |
| Sustainability | UN Global Compact signatory; uses renewable energy, zero industrial discharge, full water reuse and steam from reforested sources |
| Global Shipping | Exports to 60+ countries including China, Russia, Turkey; B/L, health certs, origin certs, and scanned shipping docs provided |
| Cold‑Chain Logistics | –18 °C cold-chain shipping for all poultry and meat products; insulated export packaging; tracked deliveries |
| Support & Documentation | All export documents provided pre-arrival; customer support active through loading, transit, and customs clearance |
| Refund Eligibility | Applicable for verified product damage, spoilage, or shipping errors; claims accepted within 48 hours of receipt |
| Refund Timing | Processed within 14 business days via original payment method |
| Cancellation Window | Cancellable up to 48 hours pre-shipment; post-departure cancellation may incur restocking/logistics costs |
| Returns/Exchanges Policy | Accepted only for approved quality issues; must maintain original cold chain; returns authorized and inspected before replacement/refund |
| Non-Returnables | Customized packaging or altered products (non-standard configurations) not eligible unless pre-approved |
| Payment Terms | 30% deposit with final balance upon shipping document issuance; accepted methods: SWIFT (MT103), LC (confirmed), and Bitcoin via crypto portal |
| Crypto Acceptance | BTC quoted at spot rate on invoice date; processed via custodian-integrated gateway; 1–2 day settlement; official invoice reflects transaction |
| Export Certifications | SIF (Brazil), Halal (recognized globally), EU-compliant, China GACC/AQSIQ registration, Rosselkhoznadzor (Russia), FDA-ready for North America |
