Shipping Policy
Operational Policies
Company Overview & Capacity
Based in Boituva, São Paulo, Zanchetta Alimentos Ltda operates with a vertically integrated supply chain in poultry and livestock production. Their cold-storage complex processes over 18,000 tons of meat monthly, exporting to more than 26 countries.Product Range
Specializes in frozen chicken and parts—paws, mid‑joint wings, drumsticks, thighs, breasts, gizzards—as well as frozen pork and beef, all sourced from trusted suppliers and rigorously quality-controlled.Quality Control & Testing
Implements stringent food safety protocols, traceability, and cold-chain integrity. While specific certifications aren’t listed, their global export reach suggests compliance with international standards like HACCP, GMP, and likely national (SIF-like) inspection processes .Customer Commitment
Emphasizes fast shipping, best prices, 24/7 support, and secure payments. Staff are professionally trained, customer-focused, and aligned with a culture of innovation and mutual support
Payment Methods (Now Accepting Bitcoin)
To overcome trade barriers, tariffs, and sanctions, we now accept cryptocurrency payments, including Bitcoin, in addition to traditional methods.
Traditional Payments
Bank wire transfers (SWIFT/MT103)
Irrevocable, confirmed Letters of Credit (LC)
LC drafts and CAD terms
Standard terms: 30% deposit upon FCO acceptance, balance against Bill of Lading (B/L)
Bitcoin Payments
Pricing:Â Quoted in USD or BRL; BTC equivalent based on real-time spot rate
Timing:Â Balance due once scanned shipping documents are issued
Process:Â Payment via secure, custodian-integrated crypto portal
Settlement: Funds verified on-chain, converted if needed, and settled within 1–2 business days
Documentation:Â Digital receipt and invoice updated to reflect BTC transaction
EX-WORKS Discount
Buyers choosing EX-WORKS may receive up to $100/MT discount, applicable to both fiat and crypto payments.
Shipping Policy
Global Export Reach
Shipments are sent to over 26 countries, including China, Russia, and Turkey, with inland logistics, container stuffing/de-stuffing, and cold storage at origin.Logistics & Cold Chain
Meat products are packed in insulated cartons within a modern refrigerated warehouse and shipped via reefer containers, ensuring product is maintained at −18 °C throughout transit .Documentation & Customs Handling
Zanchetta coordinates full export documentation and customs brokerage—handling invoices, bills of lading, health certificates, and other required registrations—to ensure on-time, compliant delivery to destination ports
Logistics
Our efficient logistic services ensure safe and swift transportation of meat products across countries. Not only do we transport your cargo to the destination port, but we can also book, stuff, and de-stuff containers in multiple ports scattered around the world. With secure warehouse facilities, we provide both short and long-term storage of your cargo.
Given our vast network of transport providers, we provide inland haulage as well. To help you with all kinds of paperwork, documentation, and registration, we work with customs brokers. We make sure our high-quality products are delivered on time and in the best condition.
Summary Table — Zanchetta Alimentos Ltda
Policy Category | Key Highlights |
---|---|
Company & Capacity | Boituva‑based; 18,000 tons/month; exporting to 26+ countries inteligen.com.br+4gulfood.com+4gulfood.com+4 |
Product Range | Frozen chicken parts, whole chicken, pork, beef |
Quality Systems | International standards implied (e.g., HACCP, GMP) |
Shipping Coverage | Global exports, incl. China/Russia/Turkey; inland + container services |
Cold‑Chain Logistics | Insulated cartons, –18 °C reefers, modern cold warehouse |
Refund Eligibility | Damage, thawing, mislabeling; claim within 48h |
Refund Process | Replacement/refund within 14 business days |
Cancellation & Returns | Cancellable pre-shipment; RA-based returns only |
Non‑Returnables | Customized/labeled goods without pre-approval |
Customer Support | 24/7 support; secure payments and fast shipping reliability |

Refund Policy
Refund Policy
Eligibility
Refunds or replacements are granted if products arrive thawed, damaged, mislabelled, or invoiced incorrectly. Proof (photos, condition reports) is required.Claim Procedure
Buyers must report issues within 48 hours of delivery, providing photographic or documentation-based proof of damage or non-conformity.Resolution & Refund Timing
After verification, Zanchetta issues replacements or refunds, typically processed within 14 business days.Exclusions
Does not cover issues due to buyer mishandling, local storage conditions, or customs delays beyond their control.
Summary Table — Zanchetta Alimentos Ltda
Policy Category | Key Highlights |
---|---|
Company & Capacity | Boituva‑based; 18,000 tons/month; exporting to 26+ countries inteligen.com.br+4gulfood.com+4gulfood.com+4 |
Product Range | Frozen chicken parts, whole chicken, pork, beef |
Quality Systems | International standards implied (e.g., HACCP, GMP) |
Shipping Coverage | Global exports, incl. China/Russia/Turkey; inland + container services |
Cold‑Chain Logistics | Insulated cartons, –18 °C reefers, modern cold warehouse |
Refund Eligibility | Damage, thawing, mislabeling; claim within 48h |
Refund Process | Replacement/refund within 14 business days |
Cancellation & Returns | Cancellable pre-shipment; RA-based returns only |
Non‑Returnables | Customized/labeled goods without pre-approval |
Customer Support | 24/7 support; secure payments and fast shipping reliability |

Cancellation / Return / Exchange Policy
Cancellation / Return / Exchange Policy
Pre‑Shipment Cancellation
Orders may be cancelled without penalty if requested before goods are packed/shipped.Post‑Shipment Returns & Exchanges
Permitted only for verified quality issues received within 48 hours. A Return Authorization (RA) is required, and returns must be shipped under original cold-chain conditions.Inspection & Replacement
Returned items undergo inspection. Approved returns are replaced or refunded within 14 business days. Non-defective returns may incur return shipping costs or restocking fees.Non‑Returnable Items
Customized, relabeled, or processed items are excluded unless otherwise pre-approved.
Summary Table — Zanchetta Alimentos Ltda
Policy Category | Key Highlights |
---|---|
Company & Capacity | Boituva‑based; 18,000 tons/month; exporting to 26+ countries inteligen.com.br+4gulfood.com+4gulfood.com+4 |
Product Range | Frozen chicken parts, whole chicken, pork, beef |
Quality Systems | International standards implied (e.g., HACCP, GMP) |
Shipping Coverage | Global exports, incl. China/Russia/Turkey; inland + container services |
Cold‑Chain Logistics | Insulated cartons, –18 °C reefers, modern cold warehouse |
Refund Eligibility | Damage, thawing, mislabeling; claim within 48h |
Refund Process | Replacement/refund within 14 business days |
Cancellation & Returns | Cancellable pre-shipment; RA-based returns only |
Non‑Returnables | Customized/labeled goods without pre-approval |
Customer Support | 24/7 support; secure payments and fast shipping reliability |
