1. Quality Assurance Policy

We are committed to delivering high-quality frozen meat products that meet international food safety standards. Our production follows:

• ISO 22000:2018 Food Safety Management System

• HACCP (Hazard Analysis & Critical Control Points) principles

• Veterinary and phytosanitary compliance in all export markets

• Halal certification where required by destination country

Each product undergoes rigorous internal testing for microbiological, chemical, and physical parameters before release.

2. Product Handling & Freezing Standards

• All products are blast frozen at −35°C and stored at −18°C or lower.

• Core product temperature is maintained at −18°C from production to delivery.

• Strict cold chain integrity is observed through automated temperature logging and GPS-monitored logistics.

• All processing equipment is cleaned and sanitized according to a daily sanitation plan.

3. Labeling & Traceability

• Each product is labeled with:

  • Product name and cut

  • Slaughter date and production date

  • Freezing and expiry dates

  • Origin (animal species, country)

  • Certification marks (Halal, SIF, ISO, etc.)

• Our internal system provides full traceability from livestock origin to final export documentation.

4. Animal Welfare & Ethical Sourcing

• All animals are sourced from certified farms with documented humane slaughter practices.

• We do not engage in or support any suppliers that use antibiotics or hormones outside regulatory limits.

• Halal and SIF requirements are strictly followed for specific markets.

5. Export Compliance

• We ensure full compliance with the veterinary, customs, and import regulations of:

  • China (GACC)

  • South Africa (DAFF)

  • Cuba

  • Middle Eastern markets (GSO/GCC)

  • EU (TRACES), as applicable

• Export documents include health certificates, certificates of origin, Halal certificates, lab test reports, and veterinary inspection results.

6. Customer Satisfaction & Complaint Handling

• We maintain a formal procedure for handling client complaints and claims within 48 hours.

• All issues related to product quality, weight loss, damage, or delays are logged and resolved through corrective action reports.

• Replacement or refund policies are evaluated case-by-case based on product traceability data.

7. Sustainability & Environmental Responsibility

• All packaging materials used are recyclable or biodegradable where possible.

• We operate with energy-efficient freezing systems and invest in green logistics practices.

• Food waste is minimized through optimized portioning and reuse in animal feed where safe and legal.

8. Logistics & Delivery

• Products are shipped via reefer containers, trucks, or rail wagons with real-time tracking.

• Cold chain audits are conducted monthly to ensure consistency across national and international shipments.

• Export partners and freight forwarders are vetted and certified to handle frozen food products.

9. Employee Training & Hygiene

• Staff involved in processing, packaging, and cold storage operations receive:

  • Annual food safety and hygiene training

  • PPE (Personal Protective Equipment) enforcement

  • Regular health checks and facility sanitation reviews

10. Review & Updates

• This policy is reviewed every 6 months by the Quality Assurance & Compliance Department.

• Updates are made based on:

  • Regulatory changes

  • Export market requirements

  • Internal audit findings

  • Customer feedback