Cancellation, Return & Exchange Policy

Resource-South TC LLC

We understand that buyers may occasionally need to modify their orders. However, due to the nature of international frozen meat logistics and perishable goods, our policy is designed to minimize disruption while ensuring product integrity.

1. Order Cancellation

• Before Dispatch: Orders may be cancelled with written notice at least 48 hours before scheduled dispatch. No penalty applies unless custom labeling, export documentation, or packaging has already been finalized.

• After Dispatch: Orders cannot be cancelled once the container is loaded and sealed for international shipment.

2. Returns

• Due to the perishable and temperature-sensitive nature of our products, we do not accept returns under normal circumstances.

• Exceptions apply only if the goods are:

  • Proven to be defective or spoiled upon arrival,

  • Shipped in error (wrong product, quantity, or labeling), and

  • Reported within 24 hours of delivery with sufficient evidence.

3. Exchanges

• If an incorrect item or quantity was shipped due to our internal error, we will offer:

  • A corrective shipment on the next available export cycle, at no extra cost, or

  • A refund for the specific missing/incorrect product.

4. Return Logistics (if approved)

• In rare return-approved cases, the buyer must ensure proper frozen shipping back to our designated inspection facility.

• All return shipments must be approved in writing and accompanied by an authorized return goods document.

5. Force Majeure Clause

• Orders affected by war, sanctions, port closures, pandemics, or acts of nature will be rescheduled rather than cancelled, wherever possible. Refunds in these cases will be negotiated on a case-by-case basis.